# User Mapping

## User Permission

To give access of E-helpdesk app follow Below steps

Go to **User Management** App

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FfKQ3wJghD8PZCVzrM7fB%2F0.png?alt=media)

Go to **User Mapping** tab and click on **+New Record** tab

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FZY7nXGPxojF2523yrgGq%2F1.png?alt=media)

Select App name as **E-Helpdesk** and select users which you want to allow for E-Helpdesk and click on **Save** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F1Rn1cS3s1GsKtUtB38CN%2F2.png?alt=media)

## Edit User Mapping

You can choose to edit the user mapping that you have created.

To edit user mapping

Click on the Action (3 vertical dots) ![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FnUbE9wTy94kUc3VLH2AO%2F3.png?alt=media) for the record which you would like to edit and click the **Edit** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FwCUlDlkPTrmX5EGrqJkz%2F4.png?alt=media)

Make the necessary changes and click **Save**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FkWOKYpPPGeuNUXlsLOWz%2F5.png?alt=media)

## Delete User Mapping

User mapping once added can be deleted if no longer necessary

To delete user mapping

Click on the Action (3 vertical dots) ![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FAxzUXG7SpaXSQuXKQJAa%2F6.png?alt=media) for the record which you would like to delete and click the **Delete** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FSBFckjEQxlm6H0dPafuX%2F7.png?alt=media)

Give your confirmation in the popup and the record will be deleted

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Frl43UaOIaJ503fnWdBKU%2F8.png?alt=media)