> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/product-guides/employee-helpdesk/user-mapping.md).

# User Mapping

Helpdesk permissions are designed to ensure that the right people have appropriate access to the information and functionality they need to effectively manage and resolve customer or user inquiries

## User Permission

To give access of E-helpdesk app follow Below steps

Go to **User Management** App

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FfKQ3wJghD8PZCVzrM7fB%2F0.png?alt=media)

Go to **User Mapping** tab and click on **+New Record** tab

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FZY7nXGPxojF2523yrgGq%2F1.png?alt=media)

Select App name as **E-Helpdesk** and select users which you want to allow for E-Helpdesk and click on **Save** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F1Rn1cS3s1GsKtUtB38CN%2F2.png?alt=media)

## Edit User Mapping

You can choose to edit the user mapping that you have created.

To edit user mapping

Click on the Action (3 vertical dots) ![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FnUbE9wTy94kUc3VLH2AO%2F3.png?alt=media) for the record which you would like to edit and click the **Edit** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FwCUlDlkPTrmX5EGrqJkz%2F4.png?alt=media)

Make the necessary changes and click **Save**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FkWOKYpPPGeuNUXlsLOWz%2F5.png?alt=media)

## Delete User Mapping

User mapping once added can be deleted if no longer necessary

To delete user mapping

Click on the Action (3 vertical dots) ![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FAxzUXG7SpaXSQuXKQJAa%2F6.png?alt=media) for the record which you would like to delete and click the **Delete** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FSBFckjEQxlm6H0dPafuX%2F7.png?alt=media)

Give your confirmation in the popup and the record will be deleted

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Frl43UaOIaJ503fnWdBKU%2F8.png?alt=media)