Update Ticket

User can update ticket form and workflow from services by clicking on setting

Go to Services and click on Setting which is on ticket .

After click on Setting you can update ticket form .

Click on Edit Form to update form.

Make necessary changes and click Save .

To update Workflow go to Workflow Setting.

Make necessary changes and go to Finish tab and finish it.

User can delete Workflow by clicking on Delete button .

If user want to give permission to Initiator or any approver for fields (Hide, Editable or Read only), click on Permission tab and configure permission.