# Employee Helpdesk

- [Create Ticket](/product-guides/employee-helpdesk/create-ticket.md)
- [Manage Ticket](/product-guides/employee-helpdesk/manage-ticket.md)
- [Update Ticket](/product-guides/employee-helpdesk/update-ticket.md)
- [User Mapping](/product-guides/employee-helpdesk/user-mapping.md): Helpdesk permissions are designed to ensure that the right people have appropriate access to the information and functionality they need to effectively manage and resolve customer or user inquiries
- [User Permission](/product-guides/employee-helpdesk/user-mapping/user-permission.md)
- [Out Duty Request](/product-guides/employee-helpdesk/out-duty-request.md): An out of duty request for attendance is a formal application by an employee to be excused from work due to personal reasons or emergencies, seeking approval for the absence.
- [Regularization Request](/product-guides/employee-helpdesk/regularization-request.md): A formal request by an employee to correct errors or discrepancies in their recorded attendance, such as missed clock-ins or clock-outs, to ensure accuracy in their work hours.
- [FAQ and Details](/product-guides/employee-helpdesk/faq-and-details.md): FAQ: A list of common questions and answers to help users quickly resolve issues.  Details: In-depth information or descriptions about a product, service, or process.