> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/product-guides/employee-helpdesk/manage-ticket.md).

# Manage Ticket

Once ticket is raising its goes through approval cycle which is configured in workflow

After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket**

![](/files/houbU1fuAnyKTiJKIk2z)

After click on **View** button user is able to open ticket details page

![](/files/H06Fj5p8ASXC2aziAoLV)

In ticket details page shows all ticket details like ticket details, Requester details, Action log and task

![](/files/lwNP54BxBdlyXJ8pAqL6)

When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request

![](/files/8bY7XopnfjneCHFg0PwU)

After ticket is raised its assigned to **Support Team** and its shows in **Team Tickets**

![](/files/DyZyalz45OQ8GBDENQ47)

**Support Team** will open ticket details page and assign ticket to any member of Support team

![](/files/uBP0S8zaLMZ6JNtxuAUS)

When ticket is assigned to support team member then ticket shows in **Pending Tickets** of that member

![](/files/iCV046rmlgY5hlvBHYDg)

When ticket is assigned to Support team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page

![](/files/90QWbAEAkaTq2jEgNmj6)

Support Team member is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page

![](/files/2qBOq508MvQkiF9muFBP)

Support team member is able to update status with according ticket progress first it shows **Open** status

![](/files/kr7SedneCb8mbLXzw5CQ)

When Support Team(Approver) start working on ticket they will update **In Progress** status

![](/files/qIlOdlqL99MgkCISDgrc)

If support team member (Approver) needs any other details from requester then he will update **Awaiting User Info** status

![](/files/RfNa3FDb0r83F2Jpe9u5)

When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress**

![](/files/q2sNOFxHIq41HmtCyX0y)

If Issue is resolved, then support team member(Approver) update **Resolved** Status and it shows 6 actions

![](/files/rFSyRSb2C7FDZYvEEVZy)

If issue is not resolved, then he will click on **Not Resolved** action and Status will be changed to **In Progress**

![](/files/7gI5zhzrrQkmN4bOjwxe)

If issue is resolved, then Approver will click on **Close** Action and ticket will comes in **Completed Tickets**

![](/files/dk9c2M5c8q5uBHHqWG3h)

Requester or Initiator is able to **Reopen** ticket after ticket is closed

![](/files/RkoQc8rP6SwXlLnAEnyK)

When Requester **Reopen** ticket, its status changed to **Open** and tickets will again be assigned to Support team (First Approver)

![](/files/X0ktMwiF63loEdk3fXkL)

Once the ticket is Closed, Initiator is able to fill up Feedback form

![](/files/N3KeB1gkG0EkZAS38dfJ)

All Approvers is able to manage task related to that ticket in ticket itself

![](/files/XyWseuDRO77X6OGoEPSV)

You can check all assigned task in **My Ticket**

![](/files/lZSImin0IxSefLMhEOp5)