FAQ and Details
FAQ: A list of common questions and answers to help users quickly resolve issues. Details: In-depth information or descriptions about a product, service, or process.
Last updated
FAQ: A list of common questions and answers to help users quickly resolve issues. Details: In-depth information or descriptions about a product, service, or process.
Last updated
Go to E-Helpdesk.
Click on Services to manage service-specific information.
On the service cards displayed, click the Settings option (located on each card).
In the settings panel, go to the FAQ tab to begin adding FAQs.
Click on +New Record to add new FAQ.
Add question, answer and sequence and save it.
If we add a sequence, then the question will be clarified according to that sequence.
Once saved, the FAQ will appear in the grid view.
From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.
FAQs can be viewed directly on the Services card by clicking on FAQ.
On the service cards in the Services section, click on the Settings option (similar to configuring FAQs).
In the settings panel, switch to the Details tab.
Add the necessary Request Details in the provided fields.
Click Save to store the information.
Once saved, you can preview the details by clicking on the Preview button to ensure everything is entered correctly.
After adding the service details, users can view them on the Services card.
Navigate to the Services menu and click on Details to view the added information.
Purpose of Configuring FAQs for Employees
Instant Answers: Provides employees with quick access to solutions for common work-related questions.
Improved Efficiency: Helps employees resolve issues faster, improving workflow and reducing downtime.
Self-Service: Empowers employees to find information independently without relying on support teams.
Reduced Wait Times: Minimizes delays by eliminating the need to contact helpdesk for routine queries.
Consistent Information: Ensures all employees receive accurate, standardized responses across the organization.
Empowerment: Enables employees to troubleshoot and solve problems on their own, enhancing confidence and productivity.
Purpose of Service Details
Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
Request Guidance: Helps users know exactly what steps to follow when making a service request.
Transparency: Ensures users know what to expect, building trust and satisfaction.
Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.
