# FAQ and Details

## **Configuring FAQ**

Go to E-Helpdesk.

![](/files/kBrAxsChSYdjYEHP8ijm)

Click on **Services** to manage service-specific information.

![](/files/bCAu0NTBogrqq8ocbkZF)

On the service cards displayed, click the **Settings** option (located on each card).

![](/files/4TFunSj5r5N5SPUejHzL)

In the settings panel, go to the **FAQ** tab to begin adding FAQs.

![](/files/8gIWf2TNiLAx030JAu3H)

Click on **+New Record** to add new FAQ.

![](/files/bKQ6c1IEuTYjx0fJLUur)

Add question, answer and sequence and **save** it.

![](/files/RLvIcjxOUoNDQFldN8qf)

If we add a sequence, then the question will be clarified according to that sequence.

Once saved, the FAQ will appear in the grid view.

![](/files/lkxfyiBP9LRXv5EA8P6Y)

From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.

![](/files/N7GqLn9N6IIVFcVI0K2n)

FAQs can be viewed directly on the **Services** card by clicking on **FAQ**.

![](/files/k5Wh9NXnuoNKBpojKiHr)

![](/files/4wahvw7UfMf5FkRYI3Sf)

## **Configure Service Details**

On the service cards in the **Services** section, click on the **Settings** option (similar to configuring FAQs).

![](/files/x8fQo9ekKC2EEPNmwHt0)

In the settings panel, switch to the **Details** tab.

![](/files/ckNu92y5WKv85PU6Mo8K)

Add the necessary **Request Details** in the provided fields.

Click **Save** to store the information.

![](/files/tsNRHodlUkOi15UTC3uA)

Once saved, you can preview the details by clicking on the **Preview** button to ensure everything is entered correctly.

![](/files/xADzWXjfh4kwkLQK93Bc)

![](/files/0RcgYtQ0TFvZL626jwT6)

After adding the service details, users can view them on the **Services** card.

Navigate to the **Services** menu and click on **Details** to view the added information.

![](/files/fmICBVIufCXSJf13eKsz)

![](/files/zrod5wbZiCP2uVjRWwGS)

**Purpose of Configuring FAQs for Employees**

1. Instant Answers: Provides employees with quick access to solutions for common work-related questions.
2. Improved Efficiency: Helps employees resolve issues faster, improving workflow and reducing downtime.
3. Self-Service: Empowers employees to find information independently without relying on support teams.
4. Reduced Wait Times: Minimizes delays by eliminating the need to contact helpdesk for routine queries.
5. Consistent Information: Ensures all employees receive accurate, standardized responses across the organization.
6. Empowerment: Enables employees to troubleshoot and solve problems on their own, enhancing confidence and productivity.

**Purpose of Service Details**

1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.


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