# FAQ and Details

## **Configuring FAQ**

Go to E-Helpdesk.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FcVg7MeD5co8HexImlB3z%2F0.png?alt=media)

Click on **Services** to manage service-specific information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FOn3GB5zmAmEFiqZPyBzl%2F1.png?alt=media)

On the service cards displayed, click the **Settings** option (located on each card).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F2ZHsqzcHOwwkooToB18p%2F2.png?alt=media)

In the settings panel, go to the **FAQ** tab to begin adding FAQs.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FvD99RpueGIxEcAkaEbFP%2F3.png?alt=media)

Click on **+New Record** to add new FAQ.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Flpi6eCKax21S0JybJ4P5%2F4.png?alt=media)

Add question, answer and sequence and **save** it.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FkGgWUrPVdwb05iCVAUtP%2F5.png?alt=media)

If we add a sequence, then the question will be clarified according to that sequence.

Once saved, the FAQ will appear in the grid view.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FPNVHbCWTkeKPitPu7O4T%2F6.png?alt=media)

From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FK4beIhbYTqAFe9cN9BGB%2F7.png?alt=media)

FAQs can be viewed directly on the **Services** card by clicking on **FAQ**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FZU3UyW9un477TJkUQaXD%2F8.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FRgUThbnL4fC9rRjH3Lza%2F9.png?alt=media)

## **Configure Service Details**

On the service cards in the **Services** section, click on the **Settings** option (similar to configuring FAQs).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FJiNARCoQN9MA2fFqmuIt%2F10.png?alt=media)

In the settings panel, switch to the **Details** tab.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FEMgSgXxo9eKpdMx0zgm6%2F11.png?alt=media)

Add the necessary **Request Details** in the provided fields.

Click **Save** to store the information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FX7oS5242aPmzL9XAZzmM%2F12.png?alt=media)

Once saved, you can preview the details by clicking on the **Preview** button to ensure everything is entered correctly.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FGWU1EN8UezdmjYfMWnFm%2F13.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FJPW2YhTTy3bzWZaE4MvF%2F14.png?alt=media)

After adding the service details, users can view them on the **Services** card.

Navigate to the **Services** menu and click on **Details** to view the added information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FnxSWZZLSQ1085aFMAJje%2F15.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FDMEPaWxdG7ho7T7vdMMQ%2F16.png?alt=media)

**Purpose of Configuring FAQs for Employees**

1. Instant Answers: Provides employees with quick access to solutions for common work-related questions.
2. Improved Efficiency: Helps employees resolve issues faster, improving workflow and reducing downtime.
3. Self-Service: Empowers employees to find information independently without relying on support teams.
4. Reduced Wait Times: Minimizes delays by eliminating the need to contact helpdesk for routine queries.
5. Consistent Information: Ensures all employees receive accurate, standardized responses across the organization.
6. Empowerment: Enables employees to troubleshoot and solve problems on their own, enhancing confidence and productivity.

**Purpose of Service Details**

1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.