> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/helpdesk/customer-portal/how-customer-user-raise-a-ticket.md).

# How Customer User raise a Ticket

Login as valid username and password.

![](/files/OvMdOvG6dPDivfaFFbS2)

Customer user able to see ticket details, Services, Invoice and Quotation.

![](/files/spfpf7JLvdPlaSi6Yzb5)

Customer user able to see all tickets in Ticket details like his created tickets shows in **My tickets**, If ticket is pending with team then it showing in **pending tickets** and ticket is completed or closed ticket showing in **Completed Tickets**.

Go to **My Dashboard** and click on ticket dropdown.

![](/files/3Lzk3aChb2ZiImlbJ6F4)

Customer User can raise ticket from services.

Go to Services.

![](/files/moAFMbtp3uZPQJU4wJEO)

To raise ticket, click on service, fill up all required details and click on **Save**.

![](/files/3TuM0vOCrePvs5pBppwk)

After ticket is raised its shows in My tickets to customer user who raise ticket.

![](/files/zGyLExCnWnD3Uwc2lK5e)

After click on **View**, user is able to open ticket details page and shows all ticket details in ticket details page like ticket details, Requester details, Action log .

![](/files/BF2WwKX5zJHAsQAUUl5G)

When ticket is raised initiator (customer user) is able to see Cancel and update to update cancel request.

![](/files/E6CxEURMhT4CgUXXvUl2)

Customer user can able to add comments and required attachments and its shows in action log in ticket details page.

![](/files/S2qoU19160mZl6jYkmq0)

When status is **Awaiting Customer info** in ticket details page then customer user add comment, attachment and click on update, its status automatically changed **Awaiting Customer Info** to **In Progress**.

![](/files/7aY5eALB7zXxXMlDfF7p)

If Issue is resolved and support team member update **Resolved** Status then customer user is able to see 4 actions in a request details page.

![](/files/p2FWxEmnDGquem7Wtl8D)

If issue is not resolved then add comment and click on **Not Resolved** action.

Status will be changed to **In Progress**.

![](/files/V8sGuMIfZ8jdyFSVMhq9)

Customer user can able to Reopen ticket after ticket is closed and shows cancel, feedback and reopen actions.

![](/files/uQHMvaexc1zVA8CMJ7gR)

When customer user reopens ticket, its status changed to **Open** and ticket assign to Team (Approver).

![](/files/NtgLzqGh1Tp3rDQqlYQL)

Customer user can be able to give feedback when ticket status is closed.

![](/files/ot0VDd8wWceeeBKJDvUm)