How Customer User raise a Ticket
Last updated
Last updated
Login as valid username and password.
Customer user able to see ticket details, Services, Invoice and Quotation.
Customer user able to see all tickets in Ticket details like his created tickets shows in My tickets, If ticket is pending with team then it showing in pending tickets and ticket is completed or closed ticket showing in Completed Tickets.
Go to My Dashboard and click on ticket dropdown.
Customer User can raise ticket from services.
Go to Services.
To raise ticket, click on service, fill up all required details and click on Save.
After ticket is raised its shows in My tickets to customer user who raise ticket.
After click on View, user is able to open ticket details page and shows all ticket details in ticket details page like ticket details, Requester details, Action log .
When ticket is raised initiator (customer user) is able to see Cancel and update to update cancel request.
Customer user can able to add comments and required attachments and its shows in action log in ticket details page.
When status is Awaiting Customer info in ticket details page then customer user add comment, attachment and click on update, its status automatically changed Awaiting Customer Info to In Progress.
If Issue is resolved and support team member update Resolved Status then customer user is able to see 4 actions in a request details page.
If issue is not resolved then add comment and click on Not Resolved action.
Status will be changed to In Progress.
Customer user can able to Reopen ticket after ticket is closed and shows cancel, feedback and reopen actions.
When customer user reopens ticket, its status changed to Open and ticket assign to Team (Approver).
Customer user can be able to give feedback when ticket status is closed.
