# How Customer User raise a Ticket

Login as valid username and password.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FeSqgbWlArHmVhGn07dsJ%2F0.png?alt=media)

Customer user able to see ticket details, Services, Invoice and Quotation.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FG6Ueql1yHTtVLASc1mQM%2F1.png?alt=media)

Customer user able to see all tickets in Ticket details like his created tickets shows in **My tickets**, If ticket is pending with team then it showing in **pending tickets** and ticket is completed or closed ticket showing in **Completed Tickets**.

Go to **My Dashboard** and click on ticket dropdown.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FQPVmmQWglfLBrhvohqGw%2F2.png?alt=media)

Customer User can raise ticket from services.

Go to Services.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FfayGMPKd4FwVcPW6omqY%2F3.png?alt=media)

To raise ticket, click on service, fill up all required details and click on **Save**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FFIVop3NxXt0xFEOWz9V8%2F4.png?alt=media)

After ticket is raised its shows in My tickets to customer user who raise ticket.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FE1D7Al7JKRiN7Kvu0MhZ%2F5.png?alt=media)

After click on **View**, user is able to open ticket details page and shows all ticket details in ticket details page like ticket details, Requester details, Action log .

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FLMt9ErthvhWy7ipQ8RkQ%2F6.png?alt=media)

When ticket is raised initiator (customer user) is able to see Cancel and update to update cancel request.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FzdS6Gwz95X6ILuM7fN4N%2F7.png?alt=media)

Customer user can able to add comments and required attachments and its shows in action log in ticket details page.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FKFUP4i99lJ4xgF826dcg%2F8.png?alt=media)

When status is **Awaiting Customer info** in ticket details page then customer user add comment, attachment and click on update, its status automatically changed **Awaiting Customer Info** to **In Progress**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FNOwQNzS8DQ56i7EXF3I7%2F9.png?alt=media)

If Issue is resolved and support team member update **Resolved** Status then customer user is able to see 4 actions in a request details page.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FlyahGCHu7mW3Xd2JDgAE%2F10.png?alt=media)

If issue is not resolved then add comment and click on **Not Resolved** action.

Status will be changed to **In Progress**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FaGjB94zJ3WXsOXdmg1i3%2F11.png?alt=media)

Customer user can able to Reopen ticket after ticket is closed and shows cancel, feedback and reopen actions.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FWc7wyHmGt3ngIkF6joZm%2F12.png?alt=media)

When customer user reopens ticket, its status changed to **Open** and ticket assign to Team (Approver).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FZNwXHbsIDG7H47aqhYId%2F13.png?alt=media)

Customer user can be able to give feedback when ticket status is closed.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FBW9dWyrIWKTYaU1gyLtj%2F14.png?alt=media)