Create Ticket

To create ticket first need to create ticket form and configure workflow for approval.

Go to Repository app and configure ticket form.

Click on Add Repository button to create form

Enter Title, its description and select template as helpdesk and click on Submit button

Add fields which you want and click on Save button

A New form shows in the list

If you want update form then click on Name and edit form

Configure Workflow

Click on Name of Repository

Click on Edit Workflow button

Configure Approval stages as you want and Save

Go to Employee Helpdesk(I-Helpdesk)

Go to Services to see created ticket

A New created ticket shows in the services

Raise Ticket

When users encounter problems they can raise ticket to initiate the process of getting the problem resolved

Go to Services

Click on ticket which you want to Raise

Filled up all details and click on Save

Once you raise ticket, ticket shows in My Ticket and My Dashboard