> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/product-guides/employee-helpdesk/create-ticket.md).

# Create Ticket

To create ticket first need to create ticket form and configure workflow for approval.

Go to Repository app and configure ticket form.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FE2QvD2eWKlOG9SA7fqfi%2F0.png?alt=media)

Click on Add Repository button to create form

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Femf3QADm2LLTgv5MEByc%2F1.png?alt=media)

Enter Title, its description and select template as helpdesk and click on **Submit** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F2928PRSbReAwchZf1fmk%2F2.png?alt=media)

Add fields which you want and click on **Save** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FVAMR8KFc1B6D00kbl2aO%2F3.png?alt=media)

A **New** form shows in the list

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fy6YYY5dHqLUHA5I8v3IV%2F4.png?alt=media)

If you want update form then click on **Name** and edit form

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FKIcvoEq2tlXEtrURI7sW%2F5.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FyTZjP4kV0jDchwLCpwIl%2F6.png?alt=media)

## Configure Workflow

Click on **Name of Repository**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fsb0xxGMbUgEZgIoCv8sm%2F7.png?alt=media)

Click on **Edit Workflow** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F0svlghOwfBV6LtmWMr0i%2F8.png?alt=media)

Configure Approval stages as you want and **Save**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FcYx9v0RpmzzvfjoWzghP%2F9.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FGBuHC9BVBVWu3NuIWNNy%2F10.png?alt=media)

Go to **Employee Helpdesk**(I-Helpdesk)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fnpot0VBw6MdrE6qnT88l%2F11.png?alt=media)

Go to **Services** to see created ticket

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FB78PCjrIjomH7g0d4qUg%2F12.png?alt=media)

A **New** created ticket shows in the services

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fkglhu8ar52DoC44o90At%2F13.png?alt=media)

## Raise Ticket

When users encounter problems they can raise ticket to initiate the process of getting the problem resolved

Go to **Services**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FpmQKOpelG9AeLEpmDpNI%2F14.png?alt=media)

Click on ticket which you want to **Raise**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FepI8kK2MNgQWYL98MM5Q%2F15.png?alt=media)

Filled up all details and click on **Save**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F0qgA17whlSfQj5pFx7EL%2F16.png?alt=media)

Once you raise ticket, ticket shows in **My Ticket** and **My Dashboard**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FaGy03H2DjguZE0hHDfjr%2F17.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FIFYRKCJkcbnhJmdS9M4z%2F18.png?alt=media)