# Create Ticket

To create ticket first need to create ticket form and configure workflow for approval.

Go to Repository app and configure ticket form.

![](/files/kKUO0ue0RPJuFAJatV3d)

Click on Add Repository button to create form

![](/files/jobA1TLwyRtx4d3OwqO7)

Enter Title, its description and select template as helpdesk and click on **Submit** button

![](/files/MJ2AeEUDhBycpAbfT6R7)

Add fields which you want and click on **Save** button

![](/files/GLUMuG9RkL2CODG3vSr4)

A **New** form shows in the list

![](/files/M3NwqyDFvJg8objVZPoK)

If you want update form then click on **Name** and edit form

![](/files/4WRjwF4AnsCE5yh5ewUh)

![](/files/CPNEpbuUsz6p1quCSBTF)

## Configure Workflow

Click on **Name of Repository**

![](/files/FeKRqT4UUOxoLjwVEEmQ)

Click on **Edit Workflow** button

![](/files/SSlaluu6cwaJpt2yuthD)

Configure Approval stages as you want and **Save**

![](/files/6fBKjF9NCmXKnbTAY1qs)

![](/files/j4Ym70OvgErsNAkKTv24)

Go to **Employee Helpdesk**(I-Helpdesk)

![](/files/0WzFJX0WQ8LxZ37iAMxL)

Go to **Services** to see created ticket

![](/files/5wgGQFJaItIvvTowZc8M)

A **New** created ticket shows in the services

![](/files/ocOVsJmGJYYWyGzAPcIv)

## Raise Ticket

When users encounter problems they can raise ticket to initiate the process of getting the problem resolved

Go to **Services**

![](/files/JrvWwHdQ15SmFM4M56Hv)

Click on ticket which you want to **Raise**

![](/files/j0sKOUBocuMpVDaEnY2C)

Filled up all details and click on **Save**

![](/files/Mf7kPY9RY6fd7xYzRLCc)

Once you raise ticket, ticket shows in **My Ticket** and **My Dashboard**

![](/files/x7wuC8Nxa82bjz1LhSs8)

![](/files/Nd9ttLbJzoDwd9Xf5ThR)


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