Manage Ticket.

Once ticket is raise its goes through approval cycle which is configured in workflow.

After ticket is raised its shows in My tickets of whose raise ticket in My Dashboard and My Ticket.

After click on View button user is able to open ticket details page.

In ticket details page shows all ticket details like ticket details, Requester details, Action log and task.

When ticket is raised, initiator is able to see Cancel and Update button to update cancel request.

After ticket is raised its assigned to approver and its shows in Team Tickets.

Approver will open ticket details page and assign ticket to any member of team or itself.

When ticket is assigned to team member or itself then ticket shows in Pending Tickets of that member.

When ticket is assigned to itself or team member it shows Open status and 4 actions Cancel, Update, Complete and Reject in ticket details page.

Approver is able to add Comments and required Attachments and its shows in Action log of ticket details page.

Approver is able to update status with according ticket progress first it shows Open status.

When Approver start working on ticket they will update In Progress status.

If Approver needs any other details from requester then he will update Awaiting Customer Info status.

When Requester added input or needed details in ticket details page its status automatically changed Awaiting Customer Info to In Progress.

If Issue is resolved then Approver update Resolved Status and it shows 6 actions.

If issue is not resolved then he will click on Not Resolved action and Status will changed to In Progress.

If issue is resolved then Approver will click on Close Action and ticket will comes in Completed Tickets.

Requester or Initiator is able to Reopen ticket after ticket is closed.

When Requester Reopen ticket, its status changed to Open and tickets will again assigned to team (First Approver).

Once the ticket is Closed , Initiator is able to fill up Feedback form.

All Approvers is able to manage task related to that ticket in ticket itself.

You can check all assigned task in My Ticket .