> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/helpdesk/manage-ticket..md).

# Manage Ticket.

Once ticket is raise its goes through approval cycle which is configured in workflow.

After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket.**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F0gs49RTmn8MhGfcLcrFB%2F0.png?alt=media)

After click on **View** button user is able to open ticket details page.

<div align="left"><img src="https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FNIlWJw6cJvXlDNAgh5NP%2F1.png?alt=media" alt=""></div>

In ticket details page shows all ticket details like ticket details, Requester details, Action log and task.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FE8LIZNuPNUwLH8VZ3YSx%2F2.png?alt=media)

When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FIBcOlLzDzqgeAvBnlaRG%2F3.png?alt=media)

After ticket is raised its assigned to **approver** and its shows in **Team Tickets.**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FuG62DP5UuRMZQfod4cJs%2F4.png?alt=media)

**Approver** will open ticket details page and assign ticket to any member of team or itself.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FkNGIidFhn6QmYCWDQDQk%2F5.png?alt=media)

When ticket is assigned to team member or itself then ticket shows in **Pending Tickets** of that member.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F27STroSPVeMqVIFbKvPt%2F6.png?alt=media)

When ticket is assigned to itself or team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FexijaPGjqOoH6B6DxwL7%2F7.png?alt=media)

Approver is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FMw8JLTR3GrqYGlKixLLh%2F8.png?alt=media)

Approver is able to update status with according ticket progress first it shows **Open** status.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FrfLXgy3M6ojxg5VfNRVz%2F9.png?alt=media)

When Approver start working on ticket they will update **In Progress** status.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FQpSedAm9WAuqnZPaWOKa%2F10.png?alt=media)

If Approver needs any other details from requester then he will update **Awaiting Customer Info** status.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FUJOycAgdntbqGm7e1OOA%2F11.png?alt=media)

When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress.**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fyap9MwMSpCIRQwNul0A2%2F12.png?alt=media)

If Issue is resolved then Approver update **Resolved** Status and it shows 6 actions.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FCKElzBIZICU1aZQZmZEV%2F13.png?alt=media)

If issue is not resolved then he will click on **Not Resolved** action and Status will changed to **In Progress.**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fgor82SQQyBlBb6zf1JzU%2F14.png?alt=media)

If issue is resolved then Approver will click on **Close** Action and ticket will comes in **Completed Tickets.**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FtH0orwFs8M2o6K4WMvoO%2F15.png?alt=media)

Requester or Initiator is able to **Reopen** ticket after ticket is closed.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FjwXk447FO2jJ1fJFCRmi%2F16.png?alt=media)

When Requester **Reopen** ticket, its status changed to **Open** and tickets will again assigned to team (First Approver).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FfCeaj0pc3FswduyAlHwJ%2F17.png?alt=media)

Once the ticket is Closed , Initiator is able to fill up Feedback form.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FpkD5hs2b8fTMHShSXG3s%2F18.png?alt=media)

All Approvers is able to manage task related to that ticket in ticket itself.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FbDuL56kjulvPe3x6eFLm%2F19.png?alt=media)

You can check all assigned task in **My Ticket** .

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FIE7ywj7bTlckkeqDtbtM%2F20.png?alt=media)