> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/helpdesk/manage-ticket..md).

# Manage Ticket.

Once ticket is raise its goes through approval cycle which is configured in workflow.

After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket.**

![](/files/TDVLUvSPeaRT45e6KftI)

After click on **View** button user is able to open ticket details page.

<div align="left"><img src="/files/INPqkM7jBviLytHXqhdf" alt=""></div>

In ticket details page shows all ticket details like ticket details, Requester details, Action log and task.

![](/files/2O7W373X7SZQR43mg3sk)

When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request.

![](/files/uKWdiduKfSKaIrZ4X0et)

After ticket is raised its assigned to **approver** and its shows in **Team Tickets.**

![](/files/hKUxHgAqsGI9dfwXqulA)

**Approver** will open ticket details page and assign ticket to any member of team or itself.

![](/files/VDQtOeTVgKOVtKAleb3g)

When ticket is assigned to team member or itself then ticket shows in **Pending Tickets** of that member.

![](/files/8HXRxSI9AScT9WoHb6jE)

When ticket is assigned to itself or team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page.

![](/files/p2s8w86NEHrYjaYv80ui)

Approver is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page.

![](/files/iXnv0YuHaDicNVrtc6MN)

Approver is able to update status with according ticket progress first it shows **Open** status.

![](/files/DqiABLSmB6ZUwILmuq0Q)

When Approver start working on ticket they will update **In Progress** status.

![](/files/fY4Ecwd3R4B6PqR624SW)

If Approver needs any other details from requester then he will update **Awaiting Customer Info** status.

![](/files/WAVWBxRCzljDgfPhDf7X)

When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress.**

![](/files/n6G6BayUwJ5iRaduxZnS)

If Issue is resolved then Approver update **Resolved** Status and it shows 6 actions.

![](/files/7DnzEg8ne4Fs0tW6Xacb)

If issue is not resolved then he will click on **Not Resolved** action and Status will changed to **In Progress.**

![](/files/NpDXG8PXzBlnOaydAWuE)

If issue is resolved then Approver will click on **Close** Action and ticket will comes in **Completed Tickets.**

![](/files/I06x8hhDDluqy4Lkn8na)

Requester or Initiator is able to **Reopen** ticket after ticket is closed.

![](/files/p7FfnFrjgDLVxnThsvHp)

When Requester **Reopen** ticket, its status changed to **Open** and tickets will again assigned to team (First Approver).

![](/files/qpXvBORMnPIB1e36y58y)

Once the ticket is Closed , Initiator is able to fill up Feedback form.

![](/files/tn4dEneFdC0rcHeDVaS1)

All Approvers is able to manage task related to that ticket in ticket itself.

![](/files/W0CU84twbe3QfONB3gAr)

You can check all assigned task in **My Ticket** .

![](/files/GkKnfsiofSl2hFStM8Wd)