Permission

Create Employee User

The admin can create a employee from the Permission menu.

Go to Helpdesk and open Permission menu, Go to Users tab.

Click on +User for creating new employee.

Fill in all required details and Click on Save.

After saving the form, a email notification will be sent to the employee with login credentials. The most recently created user will be shown at the top.

Admin can delete, edit and view user when click on 3 dot action.

Create Role

Go to Permission and click on Role.

Click on +Role button.

Enter Role Name and Permission and click on Save button

A New Role is added at the top.

Create Team

Admin can create team from team.

Go to Permission and jump to Team.

Click on +Team button to create team

Enter Team Name and Users which you want to add in the team (Here shows only those users which are mapped in user mapping)

A New Team is added at the top

Give Permission to User or Team

Admin can give access of helpdesk app to individual or team.

Go to Permission and jump to Permission.

Click on +Permission.

Select Individual user or team and assign role which you want and click on Save.

Edit User Permission

Admin can choose to edit the user permission that he was created.

To edit user permission.

Make the necessary changes and click Save.

Delete User Permission

User permission once added can be deleted if no longer necessary

To delete user permission.

Give your confirmation in the popup and the record will be deleted.

View User Permission

You can choose to view the user permission that you have created.

To view user permission

Click on the Action (3 vertical dots) for the record which you would like to view and click the View button.

You can see all details of User Permission.