Update Ticket

You can update ticket form and workflow from services by clicking on setting

Go to Services

Click on Setting which is on ticket

After click on Setting, you can update ticket form

Click on Edit Form button to update form

Make necessary changes and click Save

To update Workflow, go to Workflow Setting

Make necessary changes and click on Update button

You can delete Workflow by clicking on Delete button

If you want to give permission to Initiator or any approver for fields (Hide, Editable or Read only) then click on Permission button

Configure fields and click on OK button