# Update Ticket

You can update ticket form and workflow from services by clicking on setting

Go to **Services**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Ft1fTqg1pANqZXtncaLy7%2F0.png?alt=media)

Click on **Setting** which is on ticket

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fjcd0pGhHiExte8c5pshK%2F1.png?alt=media)

After click on **Setting,** you can update ticket form

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FwBhdf2H2NGxOdhCIMEUi%2F2.png?alt=media)

Click on **Edit Form** button to update form

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FFR5pGG3kDwjzReRJucrB%2F3.png?alt=media)

Make necessary changes and click **Save**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FMA5hL0wdhzFBng4mjdYn%2F4.png?alt=media)

To update Workflow, go to **Workflow Setting**

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F3fUrmcXzBAcGYEBwUETx%2F5.png?alt=media)

Make necessary changes and click on **Update** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FVdaoEcBCbM5OJfOnkj3Z%2F6.png?alt=media)

You can delete Workflow by clicking on **Delete** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FJQqcrQwKAGVTBGgGExMq%2F7.png?alt=media)

If you want to give permission to Initiator or any approver for fields (Hide, Editable or Read only) then click on Permission button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FcYYC6mtm7OzeZbksWvCF%2F8.png?alt=media)

Configure fields and click on **OK** button

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FcdrOgFBE063sQflgsCC6%2F9.png?alt=media)