> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/product-guides/employee-helpdesk/update-ticket.md).

# Update Ticket

You can update ticket form and workflow from services by clicking on setting

Go to **Services**

![](/files/6o1KMcJNhmJFrUITb2ik)

Click on **Setting** which is on ticket

![](/files/IESwia5YnXKMvHpLdsu0)

After click on **Setting,** you can update ticket form

![](/files/2N9PRD4vdZhTTJInOngA)

Click on **Edit Form** button to update form

![](/files/CVV6qHxLuj8yOmsd7wu3)

Make necessary changes and click **Save**

![](/files/jacy3Cf5UxcWKaPMxA4O)

To update Workflow, go to **Workflow Setting**

![](/files/dAr8fQjyzL3smHJbIiFO)

Make necessary changes and click on **Update** button

![](/files/Vo1lrb8Ykb3FnEtmX0m8)

You can delete Workflow by clicking on **Delete** button

![](/files/Kq2oxnUSu74UcWuc0Dqp)

If you want to give permission to Initiator or any approver for fields (Hide, Editable or Read only) then click on Permission button

![](/files/HZ3ueemWHKNGQ1fa4KOM)

Configure fields and click on **OK** button

![](/files/BfuGwwKMlPgLeRjriv5a)