How to view customer user request-specific FAQs and details
Last updated
Last updated
Views FAQs and service details for services they are interested in.
Go to services or my dashboard.
On the Service Cards displayed, find the service for which you want to view the FAQs.
Click on the FAQ option to view the list of frequently asked questions related to that specific service.
The user can expand or collapse the FAQs by clicking on the dropdown arrow. When clicked, it will either reveal the answer (expand) or hide the answer (collapse) for each FAQ section.
To view more detailed information about a request, click on the Details option available on the service card.
The service details added by the helpdesk team will be displayed for your reference.
Purpose of Configuring FAQs
Instant Answers: Ensures that users can find quick solutions to frequently asked questions.
Better User Experience: Improves the ease and speed with which users resolve common issues.
Self-Service: Enables users to find information on their own without needing helpdesk assistance.
Reduced Wait Times: Decreases the need for helpdesk involvement, streamlining issue resolution.
Consistent Information: Guarantees that all users receive the same standardized and accurate responses.
Empowerment: Empowers users to troubleshoot and resolve problems independently.
Purpose of Service Details
Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
Request Guidance: Helps users know exactly what steps to follow when making a service request.
Transparency: Ensures users know what to expect, building trust and satisfaction.
Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.
