> For the complete documentation index, see [llms.txt](https://help.quickappflow.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.quickappflow.com/helpdesk/customer-portal/how-to-view-customer-user-request-specific-faqs-and-details.md).

# How to view customer user request-specific FAQs and details

Views FAQs and service details for services they are interested in.

Go to **services** or **my dashboard**.

![](/files/aU5ydeMamyp32EpsA6IM)

On the **Service Cards** displayed, find the service for which you want to view the FAQs.

![](/files/J7I5iRlpwn5Vu3sxYlMm)

Click on the **FAQ** option to view the list of frequently asked questions related to that specific service.

![](/files/rc2TNkKieKoOhPB9G1s6)

The user can expand or collapse the FAQs by clicking on the **dropdown arrow**. When clicked, it will either reveal the answer (expand) or hide the answer (collapse) for each FAQ section.

<figure><img src="/files/2MxFa7ygOgVXVLelUwnG" alt=""><figcaption></figcaption></figure>

To view more detailed information about a request, click on the **Details** option available on the service card.

![](/files/xixVhDAi2kEEbiDLvNEA)

The service details added by the helpdesk team will be displayed for your reference.

![](/files/KJKMeXfzVkm38zv8mE7h)

**Purpose of Configuring FAQs**

1. Instant Answers: Ensures that users can find quick solutions to frequently asked questions.
2. Better User Experience: Improves the ease and speed with which users resolve common issues.
3. Self-Service: Enables users to find information on their own without needing helpdesk assistance.
4. Reduced Wait Times: Decreases the need for helpdesk involvement, streamlining issue resolution.
5. Consistent Information: Guarantees that all users receive the same standardized and accurate responses.
6. Empowerment: Empowers users to troubleshoot and resolve problems independently.

**Purpose of Service Details**

1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.