# How to view customer user request-specific FAQs and details
Views FAQs and service details for services they are interested in.
Go to **services** or **my dashboard**.
On the **Service Cards** displayed, find the service for which you want to view the FAQs.
Click on the **FAQ** option to view the list of frequently asked questions related to that specific service.
The user can expand or collapse the FAQs by clicking on the **dropdown arrow**. When clicked, it will either reveal the answer (expand) or hide the answer (collapse) for each FAQ section.
To view more detailed information about a request, click on the **Details** option available on the service card.
The service details added by the helpdesk team will be displayed for your reference.
**Purpose of Configuring FAQs**
1. Instant Answers: Ensures that users can find quick solutions to frequently asked questions.
2. Better User Experience: Improves the ease and speed with which users resolve common issues.
3. Self-Service: Enables users to find information on their own without needing helpdesk assistance.
4. Reduced Wait Times: Decreases the need for helpdesk involvement, streamlining issue resolution.
5. Consistent Information: Guarantees that all users receive the same standardized and accurate responses.
6. Empowerment: Empowers users to troubleshoot and resolve problems independently.
**Purpose of Service Details**
1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.quickappflow.com/helpdesk/customer-portal/how-to-view-customer-user-request-specific-faqs-and-details.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.