# How to view customer user request-specific FAQs and details

Views FAQs and service details for services they are interested in.

Go to **services** or **my dashboard**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FT9JSqsdtLisBIZP2wjfR%2F0.png?alt=media)

On the **Service Cards** displayed, find the service for which you want to view the FAQs.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FuOhNe5kjLYiI0rttrDSO%2F1.png?alt=media)

Click on the **FAQ** option to view the list of frequently asked questions related to that specific service.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fjav9ZlMGswyX6ZLQaH2V%2F2.png?alt=media)

The user can expand or collapse the FAQs by clicking on the **dropdown arrow**. When clicked, it will either reveal the answer (expand) or hide the answer (collapse) for each FAQ section.

<figure><img src="https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F9KitCTIdYQwBjPgbtHmV%2F3.png?alt=media" alt=""><figcaption></figcaption></figure>

To view more detailed information about a request, click on the **Details** option available on the service card.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FKpCzuyrXLdsonJJebPId%2F4.png?alt=media)

The service details added by the helpdesk team will be displayed for your reference.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FAt1oUJrYlw3GJH2qVSkI%2F5.png?alt=media)

**Purpose of Configuring FAQs**

1. Instant Answers: Ensures that users can find quick solutions to frequently asked questions.
2. Better User Experience: Improves the ease and speed with which users resolve common issues.
3. Self-Service: Enables users to find information on their own without needing helpdesk assistance.
4. Reduced Wait Times: Decreases the need for helpdesk involvement, streamlining issue resolution.
5. Consistent Information: Guarantees that all users receive the same standardized and accurate responses.
6. Empowerment: Empowers users to troubleshoot and resolve problems independently.

**Purpose of Service Details**

1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.