# Configure FAQ and Details

## **Configuring FAQ**

Go to Helpdesk.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FLM5giwOjUlmFmj5cIGXv%2F0.png?alt=media)

Click on **Services** to manage service-specific information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fqejcdm4gg9S6RX4DkeSN%2F1.png?alt=media)

On the service cards displayed, click the **Settings** option (located on each card).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FWcRSmsBKjAoe8gkDMgWc%2F2.png?alt=media)

In the settings panel, go to the **FAQ** tab to begin adding FAQs.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F4DakpmZyK0W6r2EnMMDK%2F3.png?alt=media)

Click on **+New Record** to add new FAQ.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FbaoN6UyyWhREBIHTHLVz%2F4.png?alt=media)

Add question, answer and sequence and **save** it.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FTrsBddBnJCkyAvsgL5Zf%2F5.png?alt=media)

If we add a sequence, then the question will be clarified according to that sequence.

Once saved, the FAQ will appear in the grid view.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FejfdkLOUugUnnshckaTa%2F6.png?alt=media)

From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FiMdlgnyzfhyKBgv5x5Ec%2F7.png?alt=media)

FAQs can be viewed directly on the **Services** card by clicking on **FAQ**.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FdDsNR70sc79rgDQW39pf%2F8.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FOteBogrUgqAQnjE9uv1w%2F9.png?alt=media)

## **Configure Service Details**

On the service cards in the **Services** section, click on the **Settings** option (similar to configuring FAQs).

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FlHiTg8o6MToNwaYJFTIN%2F10.png?alt=media)

In the settings panel, switch to the **Details** tab.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fy9vp4sWvCIiHj6fEGIV4%2F11.png?alt=media)

Add the necessary **Request Details** in the provided fields.

Click **Save** to store the information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FJjYHJWOZgt8axVf0r1NT%2F12.png?alt=media)

Once saved, you can preview the details by clicking on the **Preview** button to ensure everything is entered correctly.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2Fj0zBB8FMVpCE2YM4G7T9%2F13.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2FzLIA67zoDcG0014gmV60%2F14.png?alt=media)

After adding the service details, users can view them on the **Services** card.

Navigate to the **Services** menu and click on **Details** to view the added information.

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F6Ty4y4lTQsgzJiT4iPgu%2F15.png?alt=media)

![](https://531923687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnhvnNmu6p9CSODwQTjgf%2Fuploads%2F9K5h40jt1sq0vfuSWx2X%2F16.png?alt=media)