# Configure FAQ and Details

## **Configuring FAQ**

Go to Helpdesk.

![](/files/mVQcOKHUesk1fwAfpfcl)

Click on **Services** to manage service-specific information.

![](/files/eNwwByxDwKZhcMQlF3F2)

On the service cards displayed, click the **Settings** option (located on each card).

![](/files/sOUaDdzfkTDACtfWvuIZ)

In the settings panel, go to the **FAQ** tab to begin adding FAQs.

![](/files/OWaSPx24nBe04KSrPvSg)

Click on **+New Record** to add new FAQ.

![](/files/gVscH3iIK1goUKCuqUCa)

Add question, answer and sequence and **save** it.

![](/files/dt6e6ruPU8mqknH1zmkv)

If we add a sequence, then the question will be clarified according to that sequence.

Once saved, the FAQ will appear in the grid view.

![](/files/cAxkFrjxx0KngAN5bC8P)

From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.

![](/files/NWhvekf5vvozg4NaqrPO)

FAQs can be viewed directly on the **Services** card by clicking on **FAQ**.

![](/files/v9i0sajWJZQ3tLhcnvju)

![](/files/e9SlLnjfuV42d5P7KoB5)

## **Configure Service Details**

On the service cards in the **Services** section, click on the **Settings** option (similar to configuring FAQs).

![](/files/ngfqDg8UiY8Tncr83cOE)

In the settings panel, switch to the **Details** tab.

![](/files/p2OGhQF7zZEiSZXejLNs)

Add the necessary **Request Details** in the provided fields.

Click **Save** to store the information.

![](/files/2nP54wWv6QEScxhAKRRn)

Once saved, you can preview the details by clicking on the **Preview** button to ensure everything is entered correctly.

![](/files/R4zh1RbKd0VWfF00mILp)

![](/files/THZU2ibZIVJXUXrN9Ef3)

After adding the service details, users can view them on the **Services** card.

Navigate to the **Services** menu and click on **Details** to view the added information.

![](/files/EmGPOVX3DP4P04PieZog)

![](/files/tR80xsxEZt9sJq3GbMxu)


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